Data Analyst, Systems 2

Job Description
Are you looking to make a difference in your career? We?re working on smarter grids, cleaner energy and tools to help people manage energy more efficiently.
About (Operational Unit)
Southern California Edison?s (SCE?s) Customer Service Organizational Unit (CS) shares the responsibility to safely deliver reliable, affordable electricity to our customers. We support this effort by working to meet customer expectations. Customer Service is dedicated to operational excellence and innovative thinking through our workforce in our call center, field operations, billing and payment center, outage and demand-side management and other service offerings.
Position Overview
The Data Analyst, Systems 2 position will serve as a subject matter expert for a client base consisting of SCE?s Business Customer Division (BCD) management, project and program managers, technical specialists, account managers and other cross organizational business partners.
The position leverages technical knowledge of computer systems and computing technology, data analytical skills, and knowledge of business objectives to:
+ Query information from various systems and databases.
+ Conduct technical data analysis, draw conclusions, and create presentations.
+ Define the scope, identify requirements, and implement innovative solutions and strategies in response to the data needs of the client base.
The scope of responsibilities encompasses multiple disciplines, and requires the Data Analyst, Systems 2 to have a thorough understanding of business objectives, practices, and processes in order to conceptualize and develop specifications for innovative solutions for a variety of technologies that address business issues and enhance the business unit?s effectiveness.
Typical Responsibilities
System Liaison
+ Collaborate with BCD management/ staff, Information Technology, and cross-organizational business partners to assess and understand business/system requirements for organizational data analytics and reporting needs.
1. Utilize technical expertise and communication skills to acknowledge receipt of incoming requests, define the scope and requirements of final deliverables, establish reasonable and attainable deadlines, set clear expectations, and to communicate routine status updates.
2. Actively support the coordination of special projects, which generally consist of in-depth, detailed, highly technical analyses performed on an as needed basis in order to meet the needs of both internal clients and external customers.
3. Ensure appropriate representation of customer and company objectives.
Data Mining and Analytics
+ Leverage technical expertise and knowledge to devise innovative models, define issues, gather appropriate data, conduct analysis, and/or present the results in various formats including complex written reports or PowerPoint presentations that include visual report metrics needed to turn raw data into meaningful information.
+ Evaluates information gathered from multiple sources, decomposes high-level information into details, abstracts up form low-level information to a general understanding, and distinguishes requests from underlying true needs.
+ Utilize technical expertise to support the development and maintenance of reports, analytical tools, and databases.
1. Query, validate, analyze and produce: data in response to regulatory data requests, routine and ad-hoc reports from various internal applications and databases in response to the business requirements and business needs.
2. Examples may include, but are not limited to: BCD goal attainment, Service Level Agreements, KPIs, marketing campaigns, account manager customer assignments and opportunities/leads, General Rate Case (or other regulatory filings), customer communications, and/or mass rate analyses.
+ Leverage Statistical Analysis Software (SAS) and/or other available software to aid in the development of analytical tools capable of processing and handling analytical functions for large data sets and files.
Data Reliability & Integrity
+ Maintain the integrity of services and products offered.
+ Ensure that completed reports that are performed in a timely manner, and validated to ensure accuracy.
+ Contribute to operational excellence, by ensuring that completed reports provide meaningful insight to client, and align with submitted requirements/ expectations of the client.
Continuous Improvement
+ Investigate business processes and systems, identifies options for improving, and bridges the needs of the business with the use of information technology.
+ Support the continuing transformation of BCD?s Data Solutions into a high-performance organization by identifying and implementing process improvements (such as: cost savings, process improvements, and improved value to customers/ clients)
Minimum Qualifications
+ Bachelor Degree in Information Systems, Computer Science, Statistics, or related technical/ analytical field.
+ Five (5) or more years of experience defining system requirements and project scope.
+ Experience gathering data from different sources and formats (MS Excel, Access, SAP, etc.) and compiling it for the ease of analysis.
+ Two (2) or more years of experience with Microsoft Excel performing advanced functions such as sorting data, filtering data, data validation, utilizing VLookups, creating charts and graphs, and pivot tables in Microsoft Excel.
Desired Qualifications
+ Knowledge of SAS Enterprise Guide, and SQL.
+ Ability to effectively communicate technical or complex information to others with diverse technical and non-technical backgrounds.
+ Broad knowledge of business objectives, practices, and processes; computer systems and computing technologies and their relationship to the business functions.
+ Knowledge of client work flow; system standards, guidelines, and operating methods; program development and the development tools required to support the business functions, including appropriate testing methodologies, structured design, and analysis concepts.
+ Knowledge of Customer Relationship Management Applications, SAP Business Objects Reporting, Business Objects Universe Design Tool, and Web Intelligence Rich Client.
+ Knowledge of Software Development Life Cycle and Project Management.
+ Ability to take initiative and accountability for the accuracy of information and for achieving results.
+ Demonstrate effective resource and project planning, decision-making, team building, and staying current with relevant technology and innovation.
+ Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.
+ The primary work location for this position is (work location); however, the successful candidate may also be asked to work for an extended amount of time at (alternate work location).
+ Relocation does not apply to this position.
Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of approximately 15 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.
SCE is a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

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